Hands Up Vienna FAQ: Plan Your Interactive Visit

General FAQ for Hands Up in Vienna

Popular visitor questions about Hands Up

Read common visitor questions and practical answers for planning your Hands Up visit in Vienna.

What type of experience can visitors expect at Hands Up?

Hands Up provides an interactive experience that gently and humorously introduces visitors to the world of sign language. It's an engaging journey where hearing people can explore the beauty of deaf culture and actively practice non-verbal communication.

Why should visitors consider experiencing Hands Up?

Visitors should experience Hands Up to promote diversity, immerse themselves in a different world, and discover linguistic and cultural richness. It offers a unique opportunity to understand what it might be like not to hear and fosters positive attitudes towards deaf individuals and other minority groups.

What is the primary goal of the Hands Up experience for visitors?

The primary goal of the Hands Up experience is to break down barriers towards deaf people in a safe and welcoming space, building bridges between the hearing and deaf communities. Visitors explore communication without shared language, the meaning of facial expressions and body language, and much more.

What payment methods are accepted at Hands Up for guided tours?

Hands Up currently accepts cash payments only on the day of your visit. Companies or cashless schools have the additional option to pay by invoice, provided they can supply an exact billing address.

Are there any specific restrictions for who can participate in Hands Up?

There are no general language, mental, or physical restrictions for participation in Hands Up. However, guided tours for children under the age of 8 (1st and 2nd grade primary schools) and children in kindergarten age are very individual and require prior arrangement.

Can individual visitors join a guided tour at Hands Up?

Yes, individual visitors are welcome to take part in a guided tour at Hands Up. Although solo participation is possible, Hands Up emphasizes grouping individuals together as this often enhances the overall experience.

Hands Up tickets and prices in Vienna

Ticket costs, discounts, and booking questions

Get answers about Hands Up ticket prices, discount eligibility, and where to buy tickets in Vienna.

Does Hands Up offer group tickets?

Hands Up offers school group tickets for 10.50 EUR per pupil for up to 30 participants per time slot. For every eighth pupil in a school group, an accompanying teacher receives free entry.

Does Hands Up have free entry options?

Free entry at Hands Up is available for assistant persons accompanying visitors with disabilities, as well as for teachers accompanying school groups at a ratio of one free entry for every eighth pupil.

What are the ticket prices for Hands Up?

Standard adult tickets for Hands Up cost 19.90 EUR. Children and youth under 18 can enter for 15.50 EUR, while students, seniors, and visitors with disabilities pay 17.50 EUR. Family tickets covering one adult and one child or young person are available for 33.00 EUR.

Are there student tickets available at Hands Up?

Yes, student tickets at Hands Up are priced at 17.50 EUR. This rate also applies to senior citizens and people in training, and an assistant person accompanying a visitor with disabilities enters for free.

What discounts are available for admission to Hands Up?

Visitors can receive discounts with a Vienna City Card or Easy City Pass for 15.90 EUR, or with a Vienna Lines annual ticket for 14.90 EUR by bringing the voucher from their annual ticket booklet.

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Hands Up opening hours in Vienna

Today’s schedule, weekend times, and closures

Find accurate opening hours, holiday changes, and best visiting times for Hands Up in Vienna.

What are the opening hours of Hands Up?

Hands Up is open from Monday to Friday with visiting hours from 8:45 AM to 4:20 PM. The venue is closed on Saturdays and Sundays.

Does Hands Up have special opening hours on weekends?

Hands Up is closed on weekends, and there are no listed special opening hours or closures at this time.

What time does Hands Up close during the week?

Hands Up closes at 4:20 PM Monday through Friday.

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Accessibility at Hands Up in Vienna

Wheelchair access, lifts, and support services

Find accessibility details for Hands Up, including step-free access, facilities, and support options in Vienna.

Is the Hands Up exhibition accessible for wheelchair users?

Yes, the Hands Up exhibition is accessible for wheelchair users. The entrance features a stair lift to accommodate four steps, and a barrier-free toilet is also available on site.

Amenities and facilities at Hands Up

On-site services for a smoother museum visit

See which amenities are available at Hands Up, from lockers and restrooms to visitor comfort services in Vienna.

Does Hands Up offer guided tours and how long do they last?

Yes, Hands Up offers guided tours which last about 50 minutes. Please note that guided tours are a paid service.

How do I book tickets for Hands Up?

A visit to Hands Up, including participation in a guided tour, requires prior registration and a booking confirmation. Tickets can be purchased online via a sales partner, but you must contact the venue to book a suitable date for your tour.

What payment methods are accepted at Hands Up?

Hands Up currently only offers cash payment for tickets on the day of the event.

Is Hands Up wheelchair accessible?

Yes, the exhibition at Hands Up is fully accessible for wheelchair users.

Are there accessible toilets at Hands Up?

Yes, Hands Up provides barrier-free toilets for visitors.

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Is Hands Up good for kids in Vienna?

Family-friendly questions and child visit tips

Find answers for families visiting Hands Up, including child-friendly expectations and practical planning in Vienna.

Is Hands Up suitable for school pupils and students?

Absolutely, Hands Up is highly suitable for school pupils and students. Participating in the experience can significantly contribute to social learning and the promotion of both social and personal skills.

Group visits to Hands Up in Vienna

School, team, and large-party planning answers

Get group visit guidance for Hands Up, including logistics, timing, and useful planning details in Vienna.

Can schools bill their visit to Hands Up through Vienna Education Opportunities?

Yes, Hands Up is an approved participant in Vienna's educational opportunities programme. To use this option, simply indicate it during your booking via the contact form and include the exact name and code number of your school.

What is the maximum number of participants allowed in a Hands Up tour slot?

A maximum of 30 participants can start a Hands Up tour within a single booked time slot. If your group includes more than 30 people, you will need to book an additional time slot. For very large groups, a pre-tour stop in the nearby Augarten, about a 10-minute walk away, is recommended.

What is the policy if my group size is smaller than originally booked for Hands Up?

Hands Up maintains a relaxed cancellation policy for group size changes. If you inform them of the current number of participants one or two days in advance, minor reductions are usually fine. However, if a significant portion of the group (e.g., half) drops out, the absent individuals would be charged 50% of the admission price.

Does Hands Up offer a traveling exhibition for groups?

Yes, Hands Up offers a traveling exhibition called "HANDS UP ON TOUR." This option is available for groups from other provinces and for groups of 75 people or more. Groups from Vienna are generally encouraged to visit the permanent location.

How to contact Hands Up in Vienna

Support channels and response questions

Find contact-related answers for Hands Up, including support routes for tickets, access, and visit planning in Vienna.

Does Hands Up offer a specific contact form for bookings?

Yes, Hands Up provides a dedicated contact form on their website specifically for booking guided tours. This form can also be used for other general inquiries.

How can I contact Hands Up for inquiries?

You can contact Hands Up for general inquiries via email at [email protected] or by phone at +436648587545. For booking guided tours, please use the contact form available on their website.

What is the email address for Hands Up?

The email address for general inquiries at Hands Up is [email protected].

What is the phone number for Hands Up?

You can reach Hands Up by phone for general inquiries at +436648587545.

How long does Hands Up take to confirm booking appointments?

Booking appointments for guided tours at Hands Up are confirmed within 48 hours.

How to visit Hands Up in Vienna

Step-by-step planning questions before you go

Get visit-planning answers for Hands Up, including timing, preparation, and day-of expectations in Vienna.

How long does a typical guided tour at Hands Up last?

A guided tour at Hands Up typically lasts about 50 minutes. Visitors are kindly requested to arrive approximately 10 minutes before their scheduled tour begins.

Do I need to book my visit to Hands Up in advance or can I drop in spontaneously?

A visit to the Hands Up exhibition and participation in a guided tour requires prior registration and receipt of a booking confirmation. Spontaneous visits without a booking are not possible.

What should I do if I need to cancel a booked appointment at Hands Up?

If you are unable to keep your booked appointment, please contact Hands Up at least one to two days before the event. For cancellation of an entire booking, you must notify them both by telephone and in writing.

How can I prepare myself or my group for the Hands Up experience?

To prepare for the Hands Up experience, be aware that spoken language is not used from the beginning of the tour. It is important to maintain eye contact with the deaf guides and ensure you remain quiet throughout the visit.

Is parking available at Hands Up?

Yes, parking is available, but the 2nd district is a short-term parking zone with limited spaces. Public transport is recommended due to these limitations.

Can I visit Hands Up without a guided tour?

No, the exhibition at Hands Up can only be visited as part of a booked guided tour. It is not possible to visit independently.

How can I get to Hands Up using public transport?

You can arrive at Hands Up by public transport using lines 1, 2, 5A, or 5B. Nearby stations include Karmeliterplatz (a 3-minute walk), Tandelmarktgasse (a 2-minute walk), or Salztorbrücke (a 4-minute walk).

Do you need a reservation to visit Hands Up?

Yes, visits to Hands Up are exclusively possible by prior request as part of a guided tour with deaf guides. You must send a booking inquiry for your preferred date and time.

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