Haus des Meeres Wien: Your Frequently Asked Questions

General FAQ for Haus des Meeres in Vienna

Popular visitor questions about Haus des Meeres

Read common visitor questions and practical answers for planning your Haus des Meeres visit in Vienna.

How many different animals can visitors see at Haus des Meeres?

The Haus des Meeres is home to over 10,000 animals, including sharks, rays, sea and land turtles, crocodiles, various fish, birds, flying foxes, and monkeys. These animals are spread across 11 floors and an area of approximately 5,000 square meters.

Why are the admission prices set at their current level at Haus des Meeres?

The Haus des Meeres has monthly operating costs exceeding €500,000. These expenses, combined with increasing energy and feed prices, mean that the zoo relies primarily on entrance fees and donations for its funding.

Can I financially support animal welfare through sponsorship at Haus des Meeres?

Yes, it is possible to support specific animals through sponsorships. Information on which animals are available for sponsorship and the process to request one can be found on the Haus des Meeres website.

Are there opportunities to volunteer your time at Haus des Meeres?

Yes, volunteering is possible at Haus des Meeres, specifically in areas such as the Croc Park, Tropical House, and Australia loop. Interested individuals can contact the volunteer coordinator, Bettina Kleedorfer, via email for more information.

Haus des Meeres tickets and prices in Vienna

Ticket costs, discounts, and booking questions

Get answers about Haus des Meeres ticket prices, discount eligibility, and where to buy tickets in Vienna.

What are the admission fees for seniors at Haus des Meeres?

Senior tickets are available at the ticket counter for 16.50 EUR. This rate applies to visitors aged 64 and older or those with a pensioner card, and is valid on Mondays and Tuesdays excluding public holidays.

What are the ticket prices for Haus des Meeres?

Adult online tickets cost 23.50 EUR, child tickets for ages 6 to 15 cost 9.80 EUR, and small child tickets for ages 3 to 5 cost 6.50 EUR. Additional rates are available for students, seniors, and pupils.

Does Haus des Meeres have free entry?

Children under 3 years of age enjoy free entry to Haus des Meeres. Free admission is also available for qualified group supervisors and registered accompanying persons for wheelchair users.

Are there student tickets available for Haus des Meeres?

Student tickets are available for 16.50 EUR for visitors up to the age of 27 upon presentation of a valid ID. These tickets are valid Monday to Friday, excluding public holidays, and can only be purchased at the ticket counter.

How much do child tickets cost at Haus des Meeres?

Child tickets for ages 6 to 15 cost 9.80 EUR, and small child tickets for ages 3 to 5 cost 6.50 EUR. Children under 3 enter for free.

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Haus des Meeres opening hours in Vienna

Today’s schedule, weekend times, and closures

Find accurate opening hours, holiday changes, and best visiting times for Haus des Meeres in Vienna.

What are the opening hours of Haus des Meeres?

Haus des Meeres is open daily from 09:00 to 20:00 throughout the week.

Haus des Meeres opening hours on weekends

Visiting hours on Saturdays and Sundays are from 09:00 to 20:00.

What time does Haus des Meeres close?

Haus des Meeres closes at 20:00 every day of the week.

Does Haus des Meeres have special opening hours?

There are currently no listed special opening hours or closures for Haus des Meeres.

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Accessibility at Haus des Meeres in Vienna

Wheelchair access, lifts, and support services

Find accessibility details for Haus des Meeres, including step-free access, facilities, and support options in Vienna.

Is Haus des Meeres fully accessible for wheelchair users?

Approximately 98% of Haus des Meeres is wheelchair accessible. Elevators provide access to every floor and the terraces. The Tropical Area can be accessed from both the 2nd and 4th floors. However, the new south galleries on levels 1 and 3 are unfortunately not accessible.

Where are the accessible restrooms located at Haus des Meeres for visitors?

Accessible toilets are available for visitors on the ground floor, as well as on floors 5, 10, and 11 within the Haus des Meeres facility.

Amenities and facilities at Haus des Meeres

On-site services for a smoother museum visit

See which amenities are available at Haus des Meeres, from lockers and restrooms to visitor comfort services in Vienna.

Does Haus des Meeres provide a cloakroom for coats and bags?

Yes, Haus des Meeres has a cloakroom area. It is located on the ground floor, behind the shop, and also offers parking spaces for prams.

Is there a souvenir shop at Haus des Meeres?

Yes, Haus des Meeres has a souvenir shop. It is conveniently located directly in front of the exit on the ground floor.

Can I bring a stroller or pushchair to Haus des Meeres?

Strollers and pushchairs are allowed at Haus des Meeres, but there are limitations. Stroller parking is available by the cloakrooms and lockers on the ground floor. Strollers are not permitted in the tropical house, the Congo aquarium, or the Australia loop. Large prams, bicycle trailers, and wagon strollers are discouraged due to limited space.

Does Haus des Meeres have a cafe or restaurant for visitors?

Yes, Haus des Meeres offers dining options. Cafe Sharky is open daily from 10 a.m. to 7 p.m., and the 360° OCEAN SKY Restaurant is open daily from 08:30 a.m. to 11 p.m.

Are there lockers available at Haus des Meeres for personal belongings?

Yes, lockers are available at Haus des Meeres. They are located on the ground floor, behind the souvenir shop.

Is Haus des Meeres wheelchair accessible?

Haus des Meeres is largely wheelchair accessible, with 98% of the venue reachable by elevators that go to all floors and terraces. The Tropical Area is accessible from both sides. Please note that the new south galleries on levels 1 and 3 are not accessible. One accompanying person per wheelchair user receives free entry.

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Is Haus des Meeres good for kids in Vienna?

Family-friendly questions and child visit tips

Find answers for families visiting Haus des Meeres, including child-friendly expectations and practical planning in Vienna.

What special activities and areas are designed for children at Haus des Meeres?

Children can enjoy several unique experiences, such as watching free-roaming animals in the Tropical Area, exploring the underwater world through glass domes in the Surf Reef, and petting the nibbling fish and koi. The Haus des Meeres also offers special children's birthday party packages that include an exciting treasure hunt.

What is the policy regarding strollers and prams for visitors at Haus des Meeres?

Stroller parking spaces are located on the ground floor, near the cloakrooms and lockers. However, strollers are not permitted in the tropical house, the Congo aquarium, or the Australia loop. Due to limited space, visitors are kindly requested to avoid bringing large prams, bicycle trailers, and wagon strollers.

Group visits to Haus des Meeres in Vienna

School, team, and large-party planning answers

Get group visit guidance for Haus des Meeres, including logistics, timing, and useful planning details in Vienna.

Do school classes or other large groups need to register their visit to Haus des Meeres in advance?

Advance registration is generally not required for school classes or other large groups, with the exception of specific school tours. For group tickets, these must be purchased directly at the ticket desk upon arrival.

How to contact Haus des Meeres in Vienna

Support channels and response questions

Find contact-related answers for Haus des Meeres, including support routes for tickets, access, and visit planning in Vienna.

How can I contact Haus des Meeres?

Haus des Meeres primarily uses a contact form on its website for general enquiries, feedback, and specific questions about tickets, shooting requests, and events. Visitors are encouraged to check the FAQ section first for immediate answers.

Does Haus des Meeres provide a phone number or email for visitors?

Direct phone numbers and email addresses for visitor contact are not explicitly provided on the official contact page. The main method of contact is through their website's contact form.

What types of enquiries can I submit using the Haus des Meeres contact form?

The Haus des Meeres contact form can be used for various enquiries including general questions, feedback, ticket-related questions, shooting requests, and event enquiries.

Where can I find answers to common visitor questions for Haus des Meeres?

Haus des Meeres has a comprehensive Frequently Asked Questions (FAQ) section on their website where visitors can find answers to many common queries before submitting a contact form.

How to visit Haus des Meeres in Vienna

Step-by-step planning questions before you go

Get visit-planning answers for Haus des Meeres, including timing, preparation, and day-of expectations in Vienna.

How can visitors experience a ring-tailed lemur encounter at Haus des Meeres?

The Haus des Meeres offers a guided experience where visitors can get up close and personal with ring-tailed lemurs, including the opportunity to feed them. Further details about participating in this encounter are available on the zoo's website.

Does Haus des Meeres offer a digital guide to enhance the visitor experience?

Yes, Haus des Meeres provides a free GuideMe App. Visitors can scan a QR code with their smartphone to access information about the house, its animal residents, feeding times, and navigation, along with an exciting quiz.

How can visitors find information about specific animals or areas during their visit?

Visitors can consult the floor map for descriptions of animal areas and locations. Additionally, knowledgeable guides wearing distinct HdM shirts with 'ASK ME' on the back are available on-site to answer any questions you may have.

What are the general entry notes and ticket options for Haus des Meeres?

Day passes can be bought online or at the ticket office. Online tickets include a reserved time slot and allow fast lane entry. Children aged 0-2 have free entry, and those 3-15 years old pay a reduced price. Children under 14 must be accompanied by an adult. Group tickets are available at the desk and do not require advance registration, except for school tours.

What are the rules for bringing strollers and large prams to Haus des Meeres?

Stroller parking spaces are available on the ground floor behind the shop, along with a cloakroom and lockers. However, strollers are not permitted in the tropical house, the Congo aquarium, and the Australia loop. Visitors are advised to refrain from bringing large prams or bicycle trailers.

Are pets or assistance dogs allowed inside Haus des Meeres?

Dogs and other pets are generally not allowed inside Haus des Meeres. However, assistance dogs with proper ID, vaccination card, and identification harness are permitted in most areas, but they are not allowed on floors 2, 4, 9, and 9.1 where animals move freely.

Is parking available at Haus des Meeres, and are there any discounts?

Yes, parking is available at the WIPARK car park Windmühlgasse. It is a paid car park. Visitors to Haus des Meeres can receive a reduced rate by scanning the barcode on their admission ticket at the pay machine before payment. This discount also applies to 360° OCEAN SKY Restaurant visitors with their receipt QR code.

How can I reach Haus des Meeres using public transport?

You can reach Haus des Meeres by taking the U3 (Neubaugasse station) or U4 (Kettenbrückengasse station) U-Bahn lines. Additionally, buses 13A, 14A, and 57A have a stop named 'Haus des Meeres'.

Does Haus des Meeres require reservations or offer timed entry?

Yes, online tickets for Haus des Meeres come with a reserved 15-minute time slot, and purchasing them online is recommended for fast lane entry. It is also mentioned that timed entry is utilized.

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