OstLicht Gallery for Photography FAQ

General FAQ for OstLicht Gallery for Photography in Vienna

Popular visitor questions about OstLicht Gallery for Photography

Read common visitor questions and practical answers for planning your OstLicht Gallery for Photography visit in Vienna.

Can I cancel an order I placed with OstLicht Gallery if I change my mind?

You should email [email protected] as soon as possible to inquire about cancellation. If your order has not yet been shipped or produced, it might be fully canceled. If it has been produced but not shipped, cancellation is possible, but production costs will be retained. Otherwise, you may not be able to cancel.

Are the photographic prints sold by OstLicht Gallery typically framed?

Most prints offered by OstLicht Gallery are unframed, unless a frame and/or a passepartout is explicitly mentioned in the work description. If a print is described as framed, it generally means the frame comes directly from the artist and cannot be unframed for shipping a loose print.

Can I request a detailed condition report for an item from OstLicht Gallery?

Yes, you can obtain a detailed condition report for a specific print or book by contacting [email protected]. Please keep in mind that many vintage or historical items in the online shop may naturally show certain traces of aging as part of their condition.

What measurements are provided for photographic prints at OstLicht Gallery?

Measurements for prints are given as height preceding width, in centimeters, with an accuracy of approximately 1 cm. Unless otherwise stated, these dimensions refer to the actual image size, excluding any margins. If the work includes a frame or passepartout, its size will also be mentioned.

Does the listed price for items at OstLicht Gallery include VAT?

Yes, all prices listed by OstLicht Gallery include VAT, specifically 13% for prints and 10% for books. VAT-registered buyers from EU countries, or buyers from non-EU countries with delivery outside the EU, may be eligible to have the VAT deducted.

What payment methods are accepted when purchasing from the OstLicht Online Shop?

The OstLicht Online Shop accepts several online payment methods, including Credit Card, Google Pay, Apple Pay, and Direct Bank Transfer for your purchases.

What is the return policy for items purchased from OstLicht Gallery?

Returns are accepted within 14 days after you receive your order. If items were produced on demand, the payment will be returned, but production and shipping costs will be kept. For other items, a full refund, excluding shipping costs, is provided if the items are received in the same condition as sent. The buyer is responsible for return shipping costs.

What should I do if my order from OstLicht Gallery arrives damaged?

All products shipped are insured, so claims must be made immediately upon delivery. Keep all original packaging materials for insurance purposes. Send a detailed description of the damage, along with photos, to [email protected]. OstLicht will either replace the damaged item or issue a full reimbursement.

How much does shipping cost for orders from OstLicht Gallery?

Orders over 500€ are shipped free of charge worldwide, with the exception of framed prints which are charged based on weight, size, and destination. For orders under 500€, shipping costs 8€ within Austria, 20€ to EU, Switzerland, and the UK, and 40€ to other countries.

Which countries does OstLicht Gallery ship its photographic prints and books to?

OstLicht Gallery ships to any country where UPS can deliver an order. Please be aware that orders shipped outside of the EU might be subject to additional customs duties and fees.

What happens if I miss the delivery of my OstLicht Gallery order and it's sent back?

If your package is returned because it was unclaimed, the address provided was incorrect, or the shipping company couldn't reach you after multiple attempts, a re-shipment fee will apply. You should contact UPS directly using your package tracking number.

Am I responsible for customs fees when ordering from OstLicht Gallery if I live outside the EU?

Yes, if your order is shipped to a non-EU country, imports must be declared upon arrival, and you, as the buyer, are responsible for any import taxes or other customs costs incurred. OstLicht Gallery does not offer specific advice on these fees.

What should I do if I am experiencing technical difficulties while placing an order on the OstLicht Gallery website?

If you encounter technical issues, please contact [email protected] with a detailed description of the difficulties you've faced, including screenshots if possible, and the address for your shipment. Alternatively, you can contact them by phone to place an order.

How will I know if my order from OstLicht Gallery has been confirmed?

After successfully placing your order, you will receive a confirmation email at the address registered with your account on the OstLicht Gallery website. If you do not see it in your inbox, please check your spam folder.

What exactly is included in the price when I purchase a print or book from OstLicht Gallery?

The listed price, in Euro, covers only the print or the book itself. If a passepartout or frame is part of the item, or a print is included as part of a book edition, this will be explicitly mentioned in the item's description.

How can I tell if a photographic print from OstLicht Gallery is signed?

If a print is signed, this information is always clearly marked in the work description. It will specify if the signature is on the front, back, or a backside label. The description may also mention any associated stamps or certificates of authenticity.

Do the colors of prints from OstLicht Gallery appear exactly as they do online?

As you are viewing items on an electronic device, the color of your physical print might slightly differ from its online appearance. This is due to variations in screen calibration and how computers affect image brightness.

What is the definition of a "vintage" photographic print at OstLicht Gallery?

A vintage print refers to one made at approximately the same time as the negative, either by the photographer themselves or by a method satisfactory to them. While specific print dates are rarely known, OstLicht experts use their knowledge to provide an approximate date, year, or decade based on the photograph's history, provenance, and physical characteristics.

OstLicht Gallery for Photography opening hours in Vienna

Today’s schedule, weekend times, and closures

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Does OstLicht Gallery for Photography have special opening hours or holiday closures?

There are no listed special opening hours or closures currently available for OstLicht Gallery for Photography.

Is OstLicht Gallery for Photography open on weekends?

OstLicht Gallery for Photography is closed on Saturdays and Sundays according to the weekly schedule.

What are the opening hours of OstLicht Gallery for Photography?

OstLicht Gallery for Photography is currently listed as closed on all days of the week in the regular weekly schedule.

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Where is OstLicht Gallery for Photography in Vienna?

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In which city is OstLicht Gallery for Photography located?

OstLicht Gallery for Photography is located in Vienna, Austria.

What is the postal code for OstLicht Gallery for Photography?

The postal code for OstLicht Gallery for Photography is 1100.

What is the address of OstLicht Gallery for Photography?

OstLicht Gallery for Photography is located at Absberggasse 27, 1100 Vienna, Austria.

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How to contact OstLicht Gallery for Photography in Vienna

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How can I contact the OstLicht Gallery online shop via email?

For questions related to the Online Shop, you can send an email to [email protected].

What is the general phone number for OstLicht Gallery for Photography?

You can reach OstLicht Gallery, the Online Shop, and OstLicht GmbH for general inquiries by phone at +43 1 996 20 66.

What is the phone number for the Project Manager at OstLicht Gallery?

You can reach the Project Manager for OstLicht Auction & Gallery by phone at +43 1 996 20 66 14.

What is the email address for the OstLicht Photo Auction at OstLicht Gallery?

The email address for inquiries regarding the OstLicht Photo Auction is [email protected].

How do I contact the OstLicht Collection?

You can contact the OstLicht Collection by email at [email protected] or by phone at +43 1 996 20 66 15.

How to visit OstLicht Gallery for Photography in Vienna

Step-by-step planning questions before you go

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Do I need a reservation to visit OstLicht Gallery for Photography?

Information on whether reservations or timed entry are recommended or required for OstLicht Gallery for Photography is not available.

Is parking available at OstLicht Gallery for Photography?

Yes, parking is available at OstLicht Gallery for Photography, and it is a paid service.

How long does it take to visit OstLicht Gallery for Photography?

A typical visit to OstLicht Gallery for Photography is suggested to last between 45 and 90 minutes.

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