York
York · Dark history tips

The York Dungeon: Frequently Asked Questions

Helpful planning tips and visitor guidelines for your dark history experience in York.

Prepare for your interactive journey through York's dark history with our compiled visitor FAQs. This guide addresses common queries about the live storytelling performances, theatrical special effects, and general visitor safety guidelines. Because show restrictions and operational policies can change, we recommend verifying the latest details on official sources before booking your visit.

Read how to visitExplore ticket details
The York Dungeon
22 questions
TicketsLocationAmenitiesContactVisit
The York Dungeon tickets and prices in York
Ticket costs, discounts, and booking questions
Get answers about The York Dungeon ticket prices, discount eligibility, and where to buy tickets in York.

How much are ticket prices for The York Dungeon?

Ticket prices are not provided because they are dynamic or require entering the booking system. Available options include the Midweek Online Promo Ticket, Standard Entry Ticket, Anytime Entry Ticket, Saturday Lates Ticket, and Student Ticket.

What is the Midweek Online Promo Ticket for The York Dungeon?

The Midweek Online Promo Ticket is valid for entry on Tuesdays, Wednesdays, or Thursdays at a chosen 15-minute slot. Pre-booking is essential and saves up to 7 GBP compared to walk-up tickets.

Is there free entry to The York Dungeon?

No, The York Dungeon does not offer free entry or free entry for children. All entry options are paid and require essential pre-booking.

Are children allowed at The York Dungeon?

Children under 5 years old are not permitted inside The York Dungeon. Tickets are recommended for ages 8 and above, except for Saturday Lates which are strictly for adults aged 18 and older.

Does The York Dungeon offer student tickets?

Yes, The York Dungeon offers a Student Ticket which requires presenting a valid student ID upon arrival. Pre-booking is essential and saves over 30 percent.

See tickets
Where is The York Dungeon in York?
Directions, map access, and arrival routes
Get location answers for The York Dungeon, including transport routes, parking tips, and navigation help in York.

What is the postal code for The York Dungeon?

The postal code for The York Dungeon is YO1 9RD.

What is the address of The York Dungeon?

The address of The York Dungeon is 12 Clifford Street, York, YO1 9RD, England.

Where is The York Dungeon located?

The York Dungeon is located in the city of York, in the region of England.

See location
Amenities and facilities at The York Dungeon
On-site services for a smoother museum visit
See which amenities are available at The York Dungeon, from lockers and restrooms to visitor comfort services in York.

Are there toilets available at The York Dungeon?

Main guest toilets are located next to the main building entrance and should be used at least 10 minutes before your tour start time, as facilities are not nearby once the tour begins. An accessible toilet is also located at the very end of the tour just before the gift shop.

Does The York Dungeon have a gift shop?

Yes, a gift shop is located at the exit of the tour and requires payment for any purchases.

Are pets allowed inside The York Dungeon?

Pets are not allowed inside, although assistance dogs are welcome, though visitors should note that loud noises and mist effects might be confusing for animals.

Does The York Dungeon provide parking facilities?

The York Dungeon does not have any designated on-site parking for blue badge holders or general visitors. Nearby third-party public car parks with accessible bays include Castle Car Park and Piccadilly Car Park.

What audio guides or assistance features are offered at The York Dungeon?

Audio guides are not available because the tour is conducted in English by live actors. However, printed Audio Descriptive Guides containing the full script in size 20 font can be arranged prior to your visit or requested at admissions.

Is wheelchair access available at The York Dungeon?

Wheelchair accessibility is limited and utilizes a provided manual wheelchair and specialised stair lifts. Electric wheelchairs and mobility scooters cannot be accommodated due to the historic building layout, and advance booking is recommended.

See amenities
How to contact The York Dungeon in York
Support channels and response questions
Find contact-related answers for The York Dungeon, including support routes for tickets, access, and visit planning in York.

What is the phone number for The York Dungeon?

A direct telephone number for The York Dungeon is not currently provided in our contact database.

Does The York Dungeon have a customer service email?

No customer service email address is listed for The York Dungeon in our records.

How do I contact The York Dungeon?

Direct contact methods such as a dedicated email or web form are not specified in our records for The York Dungeon. Visitors are advised to refer to the venue's official website for general customer service inquiries.

How to visit The York Dungeon in York
Step-by-step planning questions before you go
Get visit-planning answers for The York Dungeon, including timing, preparation, and day-of expectations in York.

Walking to The York Dungeon

You can walk to The York Dungeon through the city centre encompassed by ancient walls, following signs to the venue or the Grand Opera House.

Is parking available at The York Dungeon

Parking is available near The York Dungeon with several car parks located within walking distance, and fees may apply.

How to get to The York Dungeon by car

You can access The York Dungeon by car and use several car parks available within walking distance, where fees may apply.

Do you need a reservation for The York Dungeon

Reservation and timed entry requirements for The York Dungeon are not specified in the current information.

Public transport options for The York Dungeon

Specific public transport details for reaching The York Dungeon are currently not provided.

See how to visit
Explore The York Dungeon with York
Guides, visitor info, and museum details in York
Find everything about The York Dungeon in one place, including tickets, opening hours, current exhibitions, location details, visitor tips, nearby attractions, and the latest museum updates. Use these pages to plan your visit, discover what to see, and get practical information before you go.
Discover nearby museums similar to The York Dungeon in York and plan your next cultural stop with confidence.
These recommendations prioritize real proximity to The York Dungeon and help you find high-fit alternatives faster across York.
Use this curated list to compare museums near The York Dungeon without opening multiple search pages. Each card gives you fast visual context and direct access to key details so you can decide quickly. If you are building a full day in York, this section helps you chain nearby visits with less planning effort.

York's Chocolate Story overview

Plan your guided tour to learn about York’s famous chocolate-making families and cocoa manufacturing history.

Experience
York's Chocolate Story overview

York Army Museum overview

Get all the essential details to plan your visit to this historic military museum in York.

Museum
York Army Museum overview

Fairfax House overview

Get key information, planning tips, and details on what to see inside this historic York townhouse.

Museum
Fairfax House overview

JORVIK Viking Centre visitor guide

Plan your trip to this immersive archaeology site. See what to expect from the reconstructed Viking streets and interactive exhibits.

Experience
JORVIK Viking Centre visitor guide

York Distillery overview

Plan your visit to this boutique distillery in York. Get an overview of tastings, classes, and local craft production before you go.

Experience
York Distillery overview

York Roman Bath Museum visitor guide

Plan your descent into the historic legionary baths. Find essential tips, what to see underground, and practical advice before visiting.

Museum
York Roman Bath Museum visitor guide

Barley Hall Visitor Guide

Get a complete overview of Barley Hall in York, including what to expect from the reconstructed medieval townhouse and exhibitions.

Museum
Barley Hall Visitor Guide

Pyramid Gallery visitor overview

Plan your visit to this independent York gallery showcasing contemporary British ceramics, jewellery, prints, and sculpture.

Museum
Pyramid Gallery visitor overview
York

Explore Museums and Cultural Heritage Sites in York

Your essential guide to art and history in North Yorkshire.

Uncover the artistic legacy and historical narratives preserved in York. This resource provides clear pathways to browse local galleries, find specific museum categories, and locate exhibitions. Plan your cultural itinerary with detailed insights into the city's unique heritage.

York Museums

Quick Links

York museumsYork museum mapMuseums in YorkYork Oratory FAQExperiences in YorkAttractions in YorkExhibitions in YorkPyramid Gallery FAQSt Mary's Abbey FAQYork museum explorerYork Army Museum FAQYork Art Gallery FAQTreasurer's House FAQYork museum categoriesNational Railway Museum FAQFishergate Postern Tower FAQHow to visit York Army MuseumHow to visit York Art GalleryHow to visit Holgate WindmillHow to visit Treasurer's HouseHow to visit St Leonard's HospitalSearch York museums and exhibitionsHow to visit York Roman Bath MuseumHow to visit National Railway MuseumUniversity of York Sculpture Trail FAQBar Convent Living Heritage Centre FAQHow to visit Bar Convent Living Heritage Centre