York
Confectionery heritage

York's Chocolate Story Visitor Guide

Explore York’s rich confectionery heritage and plan your guided experience.

HistoryLocal heritage

Discover the deep history of chocolate making through guided tours and hands-on workshops. Visitors can learn about York's famous confectionery families, see live crafting demonstrations, sample treats, and try their hand at chocolate-making and truffle rolling.

An interactive heritage attraction offering guided history tours, chocolate-making masterclasses, and tasting experiences in the heart of York.

York's Chocolate Story
About York's Chocolate Story

Located in King's Square, York's Chocolate Story is an interactive attraction dedicated to the city's rich sweet-making legacy. The experience traces chocolate history from ancient rainforest origins to York's local families who built a global confectionery hub. Visitors can enjoy guided tours, live demonstrations, and hands-on truffle rolling workshops.

Street-level view of the York's Chocolate Story storefront with colorful lettering signage above large display windows and a visitor standing in front on the pavement
York's Chocolate Story opening hours in York

Check today’s opening status, weekly schedule, and special date changes for York's Chocolate Story. Use these opening hours to plan your arrival and avoid closed times in York.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
10:00-17:00
10:00-17:00
10:00-17:00
10:00-17:00
10:00-17:00
10:00-17:00
10:00-17:00
York's Chocolate Story Tickets and Admission

Admission to York's Chocolate Story in York is a paid visitor experience with no free entry options for general visitors or children. The attraction offers group ticketing options, including special packages like a couple's bundle that includes adult tour tickets, boxes of chocolates, and chocolate drinks. Tickets allow visitors to explore the city's rich confectionery heritage through guided tours and live demonstrations.

Summer Couple's Bundle

£50.00

Includes two adult tour tickets, two boxes of 6 chocolates, and two chocolate drinks. Valid 1st Jun - 31st Jul 2026, 10am - 4.30pm

Visitor facilities at York's Chocolate Story

York's Chocolate Story offers a range of facilities designed to support visitor comfort and accessibility throughout the guided tour. Guests will find on-site amenities including standard and accessible toilets, lift access, and seating available within the tour rooms. The attraction accommodates registered assistance dogs and provides translated scripts for non-English speakers, while pram and pushchair use may be limited during busy periods.

Disabled parking

Available

Accessible toilet

Available

Lift access

Available

Assistance dogs allowed

Available
Family visits to York's Chocolate Story

York's Chocolate Story offers an interactive guided tour where families can explore the city's confectionery heritage through live demonstrations. Children aged four and older can participate in crafting their own chocolate treats and enjoy samples throughout the experience. Further details regarding child supervision and accessibility for family groups are available to help plan your visit.

Recommended age: Ages 4+

Families can take a guided tour to discover the history of York's chocolate, participate in live demonstrations, and create their own chocolate treats.

Why families will enjoy it

  • Guided tour covering the history of York's confectionery industry
  • Interactive chocolate-making demonstrations
  • Opportunity for children to make their own chocolate treat
  • Chocolate sampling throughout the tour

Activities and resources for children

Family tour

Guided Chocolate Tour

Ages 4+PaidBooking required

A guided experience exploring the history of chocolate in York with interactive elements.

Museum pass access at York's Chocolate Story

Visitors exploring the confectionery heritage at York's Chocolate Story can utilize participating museum passes for admission. Guests are advised that certain pass options may recommend advance booking to ensure entry, allowing for a seamless experience while discovering the history of local chocolate-making families and manufacturing.

York's Chocolate Story Location in York

York's Chocolate Story is located at King's Square in the heart of York, England. This central position makes the interactive attraction easy to find while exploring the city's historic streets. Situated near popular pedestrian areas, the venue serves as a convenient starting point for visitors looking to discover York's rich chocolate-making heritage and confectionery history.

© OpenStreetMap contributors

King's Square 3-4

YO1 7LD York

England, GB

The Interactive Craft and Heritage of York's Chocolate Story

At York's Chocolate Story in York, visitors embark on a sensory journey through four thousand years of cocoa history. The guided experience shines a spotlight on the famous confectionery families who transformed the city into a global chocolate capital. Guests discover the secrets behind iconic local brands while enjoying expert tasting sessions led by knowledgeable hosts. This interactive experience includes watching professional chocolatiers at work during live crafting demonstrations. Visitors can also try hands-on chocolate-making and truffle rolling to create their own treats.

Street view of York's Chocolate Story building with white central facade flanked by red brick wings, people walking along the pavement in front

The History of York's Chocolate Story

Opened in King's Square, York, in March 2012, York's Chocolate Story is an interactive museum highlighting the city's *confectionery heritage*. The visitor experience traces the history of local chocolate-making families. The attraction received gold in the VisitEngland Awards for Excellence in 2018 and additional honors at the British Travel Awards in 2019.

  • Opened to the public in March 2012

    2012Opening

    York's Chocolate Story was established as an interactive visitor attraction and chocolate museum located in King's Square, York, in March 2012.

  • Won gold in the VisitEngland Awards for Excellence in 2018

    2018Milestone

    The attraction received the gold award in the Guided Tour of the Year category of the VisitEngland Awards for Excellence, acknowledging the quality of its visitor experience.

  • Recognized at the British Travel Awards in 2019

    2019Milestone

    In 2019, the museum secured bronze in the Best UK Leisure Attraction category and silver in the Best UK Heritage Attraction category at the British Travel Awards.

Latest museum updates from York's Chocolate Story
Recent announcements, stories, and institutional updates in York
Read the newest updates from York's Chocolate Story, including exhibition announcements, program changes, and cultural stories that add context before your visit in York.
Summer Ticket Savings at York's Chocolate Story

Summer Ticket Savings at York's Chocolate Story

Experience York's confectionery history for less this summer. York's Chocolate Story has reduced ticket prices and introduced a special family package from June 25th to September 1st, 2026, making it an ideal affordable indoor activity for all ages.

TicketsSummerFamily FunDiscounts
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Celebrating the Centenary of the Terry’s Chocolate Apple at York’s Chocolate Story

Celebrating the Centenary of the Terry’s Chocolate Apple at York’s Chocolate Story

York’s Chocolate Story is marking the 100th anniversary of the historic Terry’s Dessert Chocolate Apple. Visitors can explore a special commemorative display and purchase a limited-edition chocolate bar that honors the predecessor to the famous Terry’s Chocolate Orange.

HistoryExhibitionLimited Edition
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Summer activities at York's Chocolate Story

Summer activities at York's Chocolate Story

Discover a sweet season of family-friendly events at York's Chocolate Story. From immersive guided tours exploring the city's rich confectionery heritage to hands-on masterclasses in chocolate making, there is plenty for all ages to enjoy this summer.

Family EventsWorkshopsSummerHeritage
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New Summer Couple's Ticket at York's Chocolate Story

New Summer Couple's Ticket at York's Chocolate Story

York's Chocolate Story is launching a special limited-time summer bundle designed for two. This experience includes two adult guided tour tickets, refreshing chocolate drinks, and handmade treats, making it an ideal choice for a date or a day out with a friend.

TicketsSummer SpecialExperienceGuided Tour
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Family Activities in York for May Half-Term

Family Activities in York for May Half-Term

Planning a trip to York for the upcoming May half-term? Discover five essential experiences for families, ranging from immersive chocolate-making workshops at York's Chocolate Story to scenic riverside cruises and explorations of the city's iconic medieval architecture.

FamilyEventsMay Half-TermYork City Guide
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Sweet Answers: York's Chocolate Story FAQ

Wondering if your pushchair can tackle the tour or if the Summer Couple's Bundle really includes that much chocolate? Before you head to York's Chocolate Story in York, we have sorted the sweet facts from the cocoa myths. Get the scoop on ticket bundles, accessibility, and where to find the on-site toilets.

What is the email address for York's Chocolate Story?

An email address for York's Chocolate Story is not currently available. Please check the official website for direct digital inquiries.

Is there a customer service phone number for York's Chocolate Story?

A customer service phone number is not currently listed for York's Chocolate Story.

How do I contact York's Chocolate Story?

Official contact details for York's Chocolate Story are currently not provided, and there is no active general contact method listed at this time.

What are the ticket prices for York's Chocolate Story?

Standard individual ticket prices for York's Chocolate Story are not specified, but general admission is paid. A Summer Couple's Bundle is available for 50 GBP, which includes two adult tour tickets, two boxes of six chocolates, and two chocolate drinks.

Planning Your Visit to York's Chocolate Story

When preparing for your experience at York's Chocolate Story in York, note that the main tour is guided and relies on lift access between floors. Wheelchair capacity is limited on the tour route, making advance booking highly recommended to secure a spot. Prams and pushchairs are generally permitted but may be restricted during busier periods. For comfort and accessibility, seating can be provided in each room upon request, and printed or translated scripts are available from staff on arrival. Registered assistance dogs are welcome if arranged in advance, but general pets are not permitted.

York's Chocolate Story: Visitor Fit and Accessibility

York's Chocolate Story in York is an engaging destination that is well-suited for families, kids, couples, and group visitors interested in local confectionery history. The experience primarily consists of guided tours, live demonstrations, and hands-on chocolate-making sessions, making it highly interactive for all age groups. While the main guided tour areas are wheelchair accessible via a lift, certain workshop spaces are only accessible by stairs, and space for prams may be limited during busy periods. Visitors with accessibility requirements can request seating in tour rooms or obtain printed tour scripts upon arrival.

Photos of York's Chocolate Story

Images of York's Chocolate Story in York capture the bright, welcoming exterior of this interactive museum located in King's Square. The photos highlight the distinctive white facade, red brick wings, and colorful storefront signage. These previews offer visitors a glimpse of what to expect before stepping inside to explore the hands-on chocolate-making demonstrations and rich confectionery exhibitions.

Street view of York's Chocolate Story building with white central facade flanked by red brick wings, people walking along the pavement in front
Street-level view of the York's Chocolate Story storefront with colorful lettering signage above large display windows and a visitor standing in front on the pavement
Exterior facade of York's Chocolate Story attraction entrance with large colorful signage, display windows, and promotional posters
York

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Explore York's Chocolate Story with York
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