Before your visit

Visitor Amenities at The York Dungeon

Explore available facilities and services for your visit to this historic attraction in York.

Whether you are planning your day out or checking what to expect upon arrival, understanding the site's facilities is essential. Please verify any specific requirements or service availability with the attraction directly before you travel.

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13 amenities

Visitor Amenities and Facilities

Practical services grouped for easier visit planning in York

The York Dungeon offers a range of facilities designed to support the visitor experience, including on-site toilets and temperature-controlled environments. While the attraction provides a theatrical guided tour and gift shop access, guests should note that on-site parking is unavailable and accessibility provisions are subject to specific conditions. Detailed information regarding mobility, assistance animal policies, and timed entry booking is available to help guests prepare for their visit.

Accessibility

6 items

No designated on-site parking

Not available

The Dungeon does not have any designated parking for blue badge holders.

Nearest car parks with blue badge bays are Castle Car Park and Piccadilly Car Park.

Accessible toilet

Available

Accessible toilet located at the very end of the tour.

Located just before the gift shop. Inform an actor if you require the use of the facilities.

Audio Descriptive Guide

Available

Printed Audio Descriptive Guide containing the full script of each show.

Large print guide in size 20 font. Arrange prior to visit or request at Admissions.

Assistance dogs

Available

Assistance dogs are welcome in the York Dungeon.

Loud noises, mist effects, and smells may be confusing to assistance animals.

Low gradient slopes and stair lifts

Limited

Access is gained via low gradient slopes and specialised stair lifts to various levels.

Max weight for stair lifts is 120kg / 18.8 stone. Guests must be able to transfer from wheelchair to stair lift unaided.

Wheelchair accessible

Limited

Venue has limited wheelchair accessibility using a provided manual wheelchair and stair lifts.

Electric wheelchairs and mobility scooters are not accommodated due to historic building layout. Manual wheelchair available to borrow. Limited to one wheelchair user per hour, and advance booking is recommended.

Visitor facilities

2 items

Temperature control system

Available

Temperature control system to maintain a comfortable indoor climate.

Cooled when hot outside, and warmed when freezing outside.

Main guest toilets

Available

Main guest toilets located next to the main building entrance.

Arrive 10 minutes before tour start time as they are not nearby once the tour starts.

Food and retail

1 item

Gift shop

Available

Gift shop located at the exit of the tour.

Extra charge

Tours and guides

2 items

Audio guides

Not available

Audio guides are not available.

Tour is conducted in English by live actors.

Live theatrical tour

Available

A live, interactive theatrical tour through York's history guided by actors.

Lasts approximately 75 minutes.

Transport and parking

1 item

Nearby public car parks

Limited

Nearby third-party car parks with accessible bays.

Castle Car Park and Piccadilly Car Park are nearby but not operated by the York Dungeon.

Extra charge

Tickets and entry

1 item

Time slot booking

Available

Visitors must book a time slot for their tour.

Recommended to pre-book online.

Extra charge

Amenities FAQ

Common questions about facilities and visitor services

Read practical answers about amenities at this museum, then open the complete FAQ for broader visit-planning information.

Are there toilets available at The York Dungeon?

Main guest toilets are located next to the main building entrance and should be used at least 10 minutes before your tour start time, as facilities are not nearby once the tour begins. An accessible toilet is also located at the very end of the tour just before the gift shop.

Is wheelchair access available at The York Dungeon?

Wheelchair accessibility is limited and utilizes a provided manual wheelchair and specialised stair lifts. Electric wheelchairs and mobility scooters cannot be accommodated due to the historic building layout, and advance booking is recommended.

Does The York Dungeon have a gift shop?

Yes, a gift shop is located at the exit of the tour and requires payment for any purchases.

Are pets allowed inside The York Dungeon?

Pets are not allowed inside, although assistance dogs are welcome, though visitors should note that loud noises and mist effects might be confusing for animals.

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Are there toilets available at The York Dungeon?

Is wheelchair access available at The York Dungeon?

Does The York Dungeon have a gift shop?

Are pets allowed inside The York Dungeon?

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