Plan before you go

Visitor amenities at York's Chocolate Story

Explore facility details to help plan your visit to this York confectionery landmark.

Knowing what to expect upon arrival helps ensure a smoother experience at York's Chocolate Story. Please review the following information regarding available services and visitor comfort features. As policies and available amenities can evolve, we suggest verifying specific requirements directly with the venue if you have questions.

Read amenities FAQ

11 amenities

Visitor facilities at York's Chocolate Story

Practical services grouped for easier visit planning in York

York's Chocolate Story offers a range of facilities designed to support visitor comfort and accessibility throughout the guided tour. Guests will find on-site amenities including standard and accessible toilets, lift access, and seating available within the tour rooms. The attraction accommodates registered assistance dogs and provides translated scripts for non-English speakers, while pram and pushchair use may be limited during busy periods.

Accessibility

5 items

Disabled parking

Available

Parking options for Blue Badge holders.

Disabled badge holders can park on nearby yellow lines for up to 3 hours, or for free with no time limit at Bootham Row car park.

Accessible toilet

Available

Accessible toilets are available on site.

Located in the retail area.

Lift access

Available

Lift used to access tour floors.

A lift is available to navigate between floors on the Guided Tour. Note that the Skipper Suite function room is only accessible via stairs.

Assistance dogs allowed

Available

Registered assistance dogs are welcome.

Includes guide dogs, hearing dogs, and medical assistance dogs. Please arrange in advance.

Wheelchair accessible

Available

Wheelchair access to all areas used for the Guided Tour.

A maximum of 2 wheelchairs are permitted per floor. Please contact the Reservations Team prior to booking to arrange access.

Families

1 item

Prams and pushchairs

Limited

Strollers may be restricted during peak times.

During busy periods, prams and pushchairs may not be permitted on the tour.

Visitor facilities

2 items

Seating on tour

Available

Chairs are available throughout the tour rooms.

Although most guests stand, chairs are provided in each room. Guests should inform their guide if they need assistance or standing is difficult.

Toilets

Available

Toilets available on site.

Located in the retail area.

Tours and guides

2 items

Guided Tour

Available

The main attraction experience is a guided tour.

Guided tours run through the floors, with lift access available for those with reduced mobility.

Translated scripts

Available

Scripts available for non-English speakers.

A small number of translated scripts are available upon arrival.

Visitor policies

1 item

Pets policy

Not available

General pets are not permitted inside the attraction.

Only registered assistance dogs are allowed.

Amenities FAQ

Common questions about facilities and visitor services

Read practical answers about amenities at this museum, then open the complete FAQ for broader visit-planning information.

Is there a retail shop or dining area at York's Chocolate Story?

Yes, York's Chocolate Story has both an on-site Shop and Café available for visitors, with dedicated information provided on their online platform.

Are there toilets and accessible facilities at York's Chocolate Story?

Yes, toilets and accessible toilets are available on-site at York's Chocolate Story. You can find them located in the retail area.

Is York's Chocolate Story wheelchair accessible?

Yes, York's Chocolate Story is wheelchair accessible in all areas used for the Guided Tour, with lift access available to navigate floors. A maximum of two wheelchairs are permitted per floor, so you must contact the Reservations Team prior to booking to arrange access.

Can I bring a pram or stroller to York's Chocolate Story?

Prams and pushchairs have limited access at York's Chocolate Story. During busy peak periods, strollers and pushchairs may not be permitted on the guided tour.

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Find everything about York's Chocolate Story in one place, including tickets, opening hours, current exhibitions, location details, visitor tips, nearby attractions, and the latest museum updates. Use these pages to plan your visit, discover what to see, and get practical information before you go.

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Is there a retail shop or dining area at York's Chocolate Story?

Are there toilets and accessible facilities at York's Chocolate Story?

Is York's Chocolate Story wheelchair accessible?

Can I bring a pram or stroller to York's Chocolate Story?

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