Anne Frank House FAQ: Visitor Questions & Info

Anne Frank House tickets and prices in Amsterdam

Ticket costs, discounts, and booking questions

Get answers about Anne Frank House ticket prices, discount eligibility, and where to buy tickets in Amsterdam.

Does the Anne Frank House offer free entry?

No, the Anne Frank House does not offer general free entry, nor is there free entry specifically for children.

How much does an adult ticket for the Anne Frank House cost?

An adult ticket for the Anne Frank House costs €16.50. This price includes a €1.00 booking fee.

Does the Anne Frank House have student or senior ticket discounts?

No, the provided information does not indicate that the Anne Frank House offers specific discounts for students or seniors.

What is the entry price for Museumkaart, ICOM, or EYC card holders at the Anne Frank House?

Museumkaart and ICOM Card holders can enter for €1.00, which includes a booking fee. EYC card holders pay €7.00. Holders of these cards are required to present their identification.

What are the ticket prices for children and youth at the Anne Frank House?

Tickets for youth aged 10-17 cost €7.00, and tickets for children aged 0-9 cost €1.00. Both prices include a €1.00 booking fee.

Are there group tickets available for the Anne Frank House?

Yes, the Anne Frank House offers programs suitable for groups. All tickets must be booked online for a specific date and time.

Do European Youth Card holders get a discount at the Anne Frank House?

Yes, visitors with a European Youth Card (EYC) pay a reduced admission price of 7.00 EUR. You must show your physical or digital card at the entrance to verify your discount.

Are booking fees added on top of the Anne Frank House ticket prices?

No, the 1.00 EUR booking fee is already included in all standard ticket prices, including adult, youth, child, and cardholder admission rates.

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Anne Frank House opening hours in Amsterdam

Today’s schedule, weekend times, and closures

Find accurate opening hours, holiday changes, and best visiting times for Anne Frank House in Amsterdam.

What are the early closing times for the Anne Frank House in 2026?

In 2026, the museum will close early at 17:00 on September 20 and at 18:30 on November 7. Additionally, the museum will be fully closed all day on September 21, 2026, for Yom Kippur.

Does Anne Frank House have special opening hours?

Yes, Anne Frank House has occasional schedule modifications, such as adjusted hours from 09:00 to 17:00 on certain dates, and full-day closures for specific holidays like Yom Kippur.

What time does Anne Frank House close?

Anne Frank House closes at 22:00 every day of the week under standard weekly operating hours.

Anne Frank House opening hours on weekends

During weekends, Anne Frank House operates with visiting hours from 09:00 to 22:00 on both Saturdays and Sundays.

What are the opening hours of Anne Frank House?

Anne Frank House is open daily from 09:00 to 22:00 throughout the week.

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Where is Anne Frank House in Amsterdam?

Directions, map access, and arrival routes

Get location answers for Anne Frank House, including transport routes, parking tips, and navigation help in Amsterdam.

How do I find the entrance when arriving at the Anne Frank House?

The visitor entrance to the museum is located at Westermarkt 20. This entrance is situated just around the corner from the historic canal houses at Prinsengracht 263-267.

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Accessibility at Anne Frank House in Amsterdam

Wheelchair access, lifts, and support services

Find accessibility details for Anne Frank House, including step-free access, facilities, and support options in Amsterdam.

Can I visit the Secret Annex in a wheelchair?

No, the historic Secret Annex and the older parts of the building are not accessible to wheelchair users due to the steep, narrow staircases. Wheelchair access is only available in the modern areas of the museum.

Amenities and facilities at Anne Frank House

On-site services for a smoother museum visit

See which amenities are available at Anne Frank House, from lockers and restrooms to visitor comfort services in Amsterdam.

Is there a place to buy books or souvenirs at the Anne Frank House?

Yes, a museum shop is located in the modern section of the building, where visitors can browse and purchase items. This modern wing also includes the museum cafe and temporary exhibitions.

Does Anne Frank House have an elevator?

The old part of the Anne Frank House does not have an elevator, and the stairs in these old houses are very steep.

What are the wheelchair accessibility facilities at Anne Frank House?

Wheelchair accessibility is limited at the Anne Frank House because it is a historic canal house with steep stairs and small rooms, though support and alternatives are offered for people with a disability.

Is there disabled parking near Anne Frank House?

Yes, a disabled parking space is available at Westermarkt, which is 40 metres from the entrance to the Anne Frank House.

Does Anne Frank House have a museum cafe and shop?

Yes, a museum cafe and a museum shop are both available in the modern part of the Anne Frank House.

Are assistance dogs allowed inside Anne Frank House?

Assistance dogs have limited allowance, as they are permitted but not suitable for the old part of the museum due to the steep stairs.

Are audio tours available at Anne Frank House?

An audio tour is available for visually-impaired visitors at the Anne Frank House, and hearing-impaired visitors can obtain a written version of the audio tour at the information stand near the entrance.

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How to contact Anne Frank House in Amsterdam

Support channels and response questions

Find contact-related answers for Anne Frank House, including support routes for tickets, access, and visit planning in Amsterdam.

What is the typical email response time for the Anne Frank House?

The Anne Frank House typically replies to email and contact form inquiries within 48 hours, specifically from Monday to Friday.

How can I contact the Anne Frank House for general inquiries?

For general inquiries about the museum, tickets, or the organization, you can email [email protected] or use the contact form available on their website at https://www.annefrank.org/en/about-us/contact/contactform-1/

What is the phone number for the Anne Frank House?

You can reach the Anne Frank House for museum inquiries by phone at +31 20 556 71 05.

How do I contact the Anne Frank House for press inquiries?

For press inquiries, the Anne Frank House has a dedicated page on their website, which can be found at https://www.annefrank.org/en/about-us/news-and-press/press/

When can I expect a reply to my email from the Anne Frank House support team?

The support team typically responds to emails and contact form inquiries within 48 hours. Please note that support staff only operate and reply to messages from Monday through Friday.

How to visit Anne Frank House in Amsterdam

Step-by-step planning questions before you go

Get visit-planning answers for Anne Frank House, including timing, preparation, and day-of expectations in Amsterdam.

Does the Anne Frank House have steep stairs for visitors to navigate?

Yes, the Anne Frank House museum features many steep stairs. This may present difficulties for visitors with walking impairments.

How long does it take to visit the Anne Frank House?

A visit to the Anne Frank House typically takes about 60 minutes.

How can I reach the Anne Frank House by public transport?

From February 15, 2025, to February 2028, trams will stop at Dam Square, which is a 10-minute walk from the Anne Frank House. The Westermarkt stop will not be served during this period.

What is the policy for bringing bags and luggage into the Anne Frank House?

Only bags smaller than an A4 sheet of paper are allowed inside the Anne Frank House. Large bags, backpacks, or suitcases cannot be stored at the museum and should be left elsewhere, such as your hotel or Amsterdam Central Station.

Where is the main entrance to the Anne Frank House located?

The entrance to the Anne Frank House museum is located at Westermarkt 20, around the corner from the main address at Prinsengracht 263-267.

How far is the Anne Frank House from Amsterdam Central Station by foot?

The Anne Frank House is approximately a 20-minute walk from Amsterdam Central Station and about a 10-minute walk from Dam Square.

How far do you have to walk from Dam Square to the Anne Frank House?

The walk from Dam Square to the museum takes about 10 minutes. This is the recommended route if you are arriving by tram, as nearby stops are closed due to track work running until February 2028.

Can I store my large suitcase at the Anne Frank House during my visit?

No, the museum does not have a cloakroom or storage area for large bags, backpacks, or suitcases. You should store these items at your hotel or at Amsterdam Central Station before your visit.

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