Artis Zoo FAQ in Amsterdam: Your Visitor Questions Answered

General FAQ for Artis in Amsterdam

Is Planetarium access included with a standard Artis Zoo ticket?

Yes, a regular ARTIS Zoo ticket includes access to the Planetarium. For the most current information on showtimes and schedules, please consult the daily schedule.

What types of animals can visitors expect to see at Artis Zoo?

ARTIS Zoo showcases a diverse collection of animals, ranging from the tiniest microbes and insects found in Micropia to larger predators such as the jaguar. A current overview of the animals can be found on the ARTIS map.

Artis tickets and prices in Amsterdam

Ticket costs, discounts, and booking questions

Get answers about Artis ticket prices, discount eligibility, and where to buy tickets in Amsterdam.

Does Artis offer discounted tickets for Museum Pass, VriendenLoterij VIP card, or CJP holders?

Yes, visitors with a Museum Pass, VriendenLoterij VIP card, or CJP are eligible for discounted tickets at ARTIS. Reduced rates are also available for students, schools, and care centers.

What should I do if I am unable to purchase Artis tickets online?

If you cannot purchase tickets online, you can contact the visitor service department or buy tickets directly at the ARTIS Zoo and museum ticket offices. Please note that ARTIS Zoo tickets cost an extra €1 when purchased at the ticket office.

Can I pay with cash at Artis or is it card-only?

No, ARTIS is a pin-only venue, which means it is not possible to pay with cash for any purchases at the zoo or museums.

What are the prices for combination tickets at Artis, including other museums?

Combination tickets that include Artis Zoo and one additional museum (ARTIS-Micropia or ARTIS-Groote Museum) are EUR 35.50 online for adults (13+) and EUR 26.50 online for children (3-12). To include both additional museums, online tickets are EUR 41.50 for adults (13+) and EUR 25.50 for children (3-12). Prices are slightly higher if purchased at the counter.

What is the ticket price for children aged 3-12 at Artis?

Children aged 3 to 12 years can visit Artis Zoo for EUR 25.50 when purchasing tickets online, or EUR 27.50 if bought at the counter.

Does Artis offer student discounts or special ticket prices for students?

Yes, students can purchase an online ticket for Artis Zoo for EUR 16.25. Please note that an ID may be required to verify student status.

Do children get free entry to Artis?

Yes, children aged 0 to 2 years receive free entry to Artis Zoo. For ARTIS-Groote Museum and ARTIS-Micropia, children aged 0 to 12 years receive free entry.

How much are adult tickets for Artis?

Adult tickets for Artis Zoo cost EUR 29.50 if purchased online or EUR 32.50 if purchased at the counter. These prices are for visitors aged 13 years and older.

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Artis opening hours in Amsterdam

Today’s schedule, weekend times, and closures

Find accurate opening hours, holiday changes, and best visiting times for Artis in Amsterdam.

What are Artis's specific opening hours during the winter months?

From November 1 to February 28, ARTIS Zoo closes an hour earlier at 17:00. ARTIS-Micropia and ARTIS-Groote Museum maintain their daily hours of 10:00 to 17:00, with ARTIS-Groote Museum extending to 22:00 on Thursday evenings.

What are the opening hours of Artis?

Artis is open every day of the week from 09:00 to 18:00.

Artis opening hours on weekends

The weekend opening hours for Artis are from 09:00 to 18:00 on both Saturdays and Sundays.

What time does Artis close?

Artis closes at 18:00 daily throughout the week.

Does Artis have special opening hours or holiday closures?

There are no listed special opening hours or holiday closures available for Artis.

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Where is Artis in Amsterdam?

Directions, map access, and arrival routes

Get location answers for Artis, including transport routes, parking tips, and navigation help in Amsterdam.

What is the official street address for the main ARTIS Zoo entrance?

The main ARTIS Zoo is located at Plantage Kerklaan 38-40, 1018 CZ Amsterdam. ARTIS-Micropia and ARTIS-Groote Museum are nearby on Artisplein, Plantage Kerklaan 36.

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Accessibility at Artis in Amsterdam

Wheelchair access, lifts, and support services

Find accessibility details for Artis, including step-free access, facilities, and support options in Amsterdam.

Are there any specific areas within Artis Zoo that are less accessible for wheelchairs?

Most of the ARTIS grounds are accessible for wheelchair, walker, and mobility scooter users. However, the entrance to the Japanese Garden is specifically noted as being less accessible for wheelchairs.

What are the rules and registration process for bringing an assistance dog to Artis?

Assistance dogs are welcome at ARTIS but must be registered at the ticket office upon arrival. You need to present a dog identification card showing it has been trained, and the dog must wear a special harness or jacket for identification.

Amenities and facilities at Artis

On-site services for a smoother museum visit

See which amenities are available at Artis, from lockers and restrooms to visitor comfort services in Amsterdam.

Does Artis have on-site restaurants and cafes for visitors?

Yes, ARTIS features various restaurants and cafés throughout its grounds, each offering different food and drink concepts for visitors to enjoy during their visit.

Can I reserve a table at the Artis catering venues?

Unfortunately, it is not possible to reserve a table at any of the catering venues within ARTIS. Seating is available on a first-come, first-served basis.

Does Artis provide options for visitors with food allergies at its eateries?

ARTIS staff are available to assist with allergy questions at their catering venues. However, due to kitchens working with many products, traces of allergens may be present. If this is a concern, visitors are advised to bring their own food.

Is a deposit required to borrow a wheelchair at Artis?

Yes, a deposit is required when borrowing a wheelchair from the ARTIS ticket office. The deposit can be €0.50, €1.00, or €2. You can also book a wheelchair in advance by calling at least one day prior to your visit.

Are there accessible toilets at Artis?

Yes, all restrooms in the park and museums are accessible to visitors using a wheelchair or mobility scooter, though the restroom in De Volharding has a threshold.

Does Artis offer wheelchair accessibility?

Most areas of Artis Zoo, the Artis-Groote Museum, and Artis-Micropia are accessible by wheelchair, with some areas featuring limitations such as steep paths or manually operated doors.

Are assistance dogs allowed at Artis?

Assistance dogs are welcome in the zoo along a special route, as well as in the Groote Museum and Micropia, though they are restricted in a few animal exhibits and must wear a vest or harness.

Does Artis have accessible parking spaces?

Yes, there are five accessible parking spaces on the Artis parking lot and two on Plantage Kerklaan, located close to the main entrance.

Are audio guides available at Artis?

Audio walks are available via the Artis app, and an audio description headset is available for the Planetarium show Signs of Life at the dome entrance.

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Group visits to Artis in Amsterdam

School, team, and large-party planning answers

Get group visit guidance for Artis, including logistics, timing, and useful planning details in Amsterdam.

What are the group size requirements for ordering food packages at Artis?

ARTIS offers package deals for groups interested in ordering food in advance. These packages are available on weekdays for groups ranging from eight to forty people.

How to contact Artis in Amsterdam

Support channels and response questions

Find contact-related answers for Artis, including support routes for tickets, access, and visit planning in Amsterdam.

How can I contact Artis?

You can contact Artis by using their online contact form, sending an email to [email protected], or calling 020 5233 670 for general enquiries.

What is the phone number for Artis?

The phone number for general enquiries at Artis is 020 5233 670.

What is the email address for Artis?

You can email Artis for general enquiries at [email protected].

How quickly does Artis respond to contact form submissions?

Artis indicates they will contact you as soon as possible after receiving questions via their contact form. For complaints about online tickets or membership, the Artis customer service team is available.

How to visit Artis in Amsterdam

Step-by-step planning questions before you go

Get visit-planning answers for Artis, including timing, preparation, and day-of expectations in Amsterdam.

What is the suggested visit duration for Artis?

The suggested visit duration for Artis is not specified in the currently available information.

Are Artis tickets cheaper to buy online?

Yes, ticket prices for Artis are always cheaper when purchased online and can vary by day. Your ticket also includes access to the Planetarium.

Do I need to make a reservation for Artis?

It is recommended to make a reservation before visiting Artis to ensure your entry.

How can I get to Artis by public transport?

Artis is conveniently located in Amsterdam's Plantage neighbourhood and is easy to reach using public transport.

Is parking available at Artis?

Yes, Artis is easy to reach by car and provides its own on-site car park for visitors.

Is it possible to reserve a parking spot at the Artis car park?

No, it is not possible to reserve a parking spot at the ARTIS car park. On busy days, the car park may become full, and alternative parking or P+R locations may be necessary.

Which public transport lines serve Artis by tram and metro?

Tram 14 stops directly at ARTIS. Trams 7 and 19 stop at Alexanderplein, about a ten-minute walk away. For metro, take lines 51, 53, or 54 to Waterlooplein, which is also approximately a ten-minute walk from the main entrance.

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Is the Butterfly Pavilion at Artis currently open to visitors?

The Butterfly Pavilion is currently closed due to maintenance work on Thursday, May 7. Please check the daily schedule for the most up-to-date information on its reopening.