Visitor Amenities at Reina Sofía Arts Center

Free parking in the museum's loading dock for groups in adapted vehicles.

Requires prior reservation via email and access via Argumosa Street.

Adapted toilets are located across various zones in Sabatini and Nouvel buildings.

Includes locations in the main gallery, near specific rooms, and in restaurants.

Magnetic induction loops and personal loop receivers are available for hearing aid users.

Available at information/ticket counters and for audio guides or auditorium events.

Visits with tactile sheets for selected works of the collection for blind or low-vision visitors.

Realized with the support of ONCE.

Elevator towers are available in both Sabatini and Nouvel buildings.

Some elevators have limited capacity, such as a single wheelchair.

Loan service for wheelchairs and cane chairs at information points.

Requires personal identification like a passport or DNI.

Guide dogs and assistance dogs are permitted with proper documentation.

Includes support dogs as well.

Sign language interpretation available for museum activities and tours.

Free service, must be requested at least 15 days in advance.

Ramps are available for most level changes in exhibition rooms.

Auditorium 400 can be accessed from the lobby without levels.

Some videos present in the collections and exhibitions feature subtitles.

Available on select media presentations.

The practice entirety of areas open to the public allows wheelchair access.

Due to the historical nature of the Sabatini Building, a specific route must sometimes be followed.

Baby changing stations available in specific restrooms across both buildings.

Located in Sabatini (Floors 2 and 4), Nouvel (Mezzanine E0), and NuBel Restaurant.

Visitors can access with strollers or borrow one of two museum pushchairs.

Strollers are welcome on accessible routes.

Coat check and cloakroom available at both main entrances.

Subject to capacity limits.

Exhibition halls are maintained at a constant temperature of 21ºC.

A light jacket is recommended even on warm days due to preservation standards.

Cloakroom and locker service available at both museum entrances.

Lockers are limited in size and quantity; large luggage or items over 50 cm are prohibited.

Benches and rest areas available in select rooms, cloisters, and terraces.

Located in the Sabatini cloister (floors 2 and 3) and Nouvel terraces.

Standard visitor toilets available throughout the facilities.

Adapted cabins are integrated or nearby.

Free wireless internet connection available in specific zones.

Available in Sabatini (Floors 1, 2, and 3), Nouvel cafeteria, and the Library.

Café and restaurant located in the Nouvel Building.

Features accessible automatic doors and adapted toilets.

Restaurant facility on site.

Provides dining options within the venue complex.

Bookshop located on-site.

Assistance required from staff to use elevators.

Gift and merchandise shop located at the Sabatini Building entrance.

Ramp access available upon request to staff.

Audio guides with description options and Signoguides in LSE for the collections.

Can be purchased on-site or online with mobile tickets.

Specialized tours and activities for individuals, groups, families, and educational programs.

Includes specialized paths for visual, hearing, and intellectual accessibility.

Information floor plans available for visitors.

Accessible via downloadable PDF or info desks.

Informational guides and personal support provided in at least Spanish and English.

Print guides also available in Catalan, Euskara, and Galego.

Three public bicycle parking lots outside the museum entrances.

Located at Nouvel and Sabatini accesses.

Public bicycle rental stations near the museum buildings.

Includes stations at Plaza del Emperador Carlos V and Ronda de Atocha.

Access with food and drinks is generally prohibited inside exhibition halls.

Exceptions apply for water bottles carried by registered tour guides, pregnant women, and people with medical needs.

Pets and companion animals are not permitted inside for security reasons.

Only guide dogs, assistance dogs, and duly justified emotional support dogs are allowed.

Photography is permitted without flash across permanent venues.

Tripods, selfie sticks, and commercial/informative filming are prohibited without prior authorization.

Tripods, selfie sticks, and camera stabilization elements are not permitted.

Applies across all exhibition areas.

Tickets can be acquired on-site, including priority windows for disabled visitors.

Disability of 33% or higher grants free access for the visitor and one companion upon accreditation at the ticket office.

Visitors must respect the access time assigned on their ticket.

Halls are cleared 15 minutes before closing.