Visitor Amenities at the Royal Collections Gallery

Systems available to assist visitors with hearing impairments.

Visitor desks are equipped with an acoustic amplification system using magnetic induction loops. Hearing loops compatible with audio guides can be requested at no additional cost.

Braille and tactile resources are provided for navigation and information.

Lifts have Braille push-button panels. Accessible information lecterns include tactile maps and information in Braille for spatial orientation.

Lifts are available for obstacle-free circulation throughout the building.

Lifts have Braille push-button panels and sound recording that announces the floors and door operations.

Service and guide dogs are allowed inside the Gallery.

Admitted on presentation of the relevant documentation and provided that the animal is properly identified.

Videos providing information in Spanish Sign Language are available for persons with hearing impairments.

Accessible via QR code download from visitor desk information displays, covering various exhibition works.

Entrances are completely adapted to the movement of people with mobility difficulties, including ramps.

Both Plaza de la Armería (Floor 0) and Cuesta de la Vega (Floor -3) entrances are completely accessible.

Audiovisual content includes subtitles for accessibility.

Explanatory audiovisuals on each floor have subtitles for the deaf and hard of hearing.

The building is free from architectural barriers and routes are fully adapted.

Entrances (Plaza de la Armería and Cuesta de la Vega) are accessible. The interior route is obstacle-free with ramps and lifts. Wheelchairs are available on loan upon request at visitor desks.

Entrances are accessible for strollers.

Both Plaza de la Armería (Floor 0) and Cuesta de la Vega (Floor -3) entrances are accessible for strollers.

Cloakroom desks are available for visitors.

Cloakroom desks have adapted height for visitors in wheelchairs.

Seating is available for rest during the visit.

Walking stick seats are available on loan upon request at visitor desks, and folding seats are provided in the permanent exhibition halls.

Audio guides and audio descriptions are available for various exhibits.

Audio descriptions are provided for persons with visual impairments, accessible via QR code download from information displays or directly from visitor desks. Numerous audio tracks are available for specific works.

Maps are available to assist with spatial orientation.

Accessible information lecterns include a tactile map and information in Braille.

Guides designed for greater cognitive accessibility.

Easy Read museum guides are available for download (PDFs) and printed copies can be obtained on request at the visitor desks for the Halls of the Habsburgs and Bourbons.