Santiago Bernabéu Stadium and Museum FAQ, Madrid

General FAQ for Santiago Bernabéu Stadium and Museum in Madrid

Popular visitor questions about Santiago Bernabéu Stadium and Museum

Read common visitor questions and practical answers for planning your Santiago Bernabéu Stadium and Museum visit in Madrid.

Are there security checks to enter Santiago Bernabéu Stadium?

Yes, all events held at Santiago Bernabéu Stadium have security measures in place that visitors must pass through to access the venue.

Is smoking permitted inside Santiago Bernabéu Stadium?

No, smoking is strictly prohibited throughout the entire Santiago Bernabéu Stadium.

Does Santiago Bernabéu Stadium have a cloakroom for visitors?

Yes, Santiago Bernabéu Stadium provides a cloakroom facility located outside the stadium. Its exact location and any associated fees can vary depending on the specific event.

Is outside food allowed at events in Santiago Bernabéu Stadium?

The allowance of outside food at events in Santiago Bernabéu Stadium is determined by the event organizer. Visitors should check the organizer's website for specific information.

Can visitors bring drinks into Santiago Bernabéu Stadium?

Visitors are permitted to bring a plastic water bottle of no more than 50 cl into Santiago Bernabéu Stadium, provided it is without a cap. Alcoholic beverages are strictly prohibited.

Are there restrictions on what items I can bring into Santiago Bernabéu Stadium?

Yes, access policies for items like cameras, backpacks, banners, motorbike helmets, umbrellas, iPads/tablets for photos, or selfie sticks depend on the specific event organizer. Visitors should consult the organizer's website for detailed restrictions.

Are medical services available at Santiago Bernabéu Stadium during events?

Yes, medical services are available at Santiago Bernabéu Stadium for all events taking place.

Where are the medical services located within Santiago Bernabéu Stadium?

During events at Santiago Bernabéu Stadium, medical personnel are stationed at various points on the pitch level and distributed throughout the stands.

Whom should I contact if I need medical attention at Santiago Bernabéu Stadium?

If you require medical attention at Santiago Bernabéu Stadium, please contact any member of the event organization's staff for assistance.

Are defibrillators available at Santiago Bernabéu Stadium?

Yes, Santiago Bernabéu Stadium is equipped with defibrillators for emergency use.

Santiago Bernabéu Stadium and Museum tickets and prices in Madrid

Ticket costs, discounts, and booking questions

Get answers about Santiago Bernabéu Stadium and Museum ticket prices, discount eligibility, and where to buy tickets in Madrid.

Do children need a ticket to enter Santiago Bernabéu Stadium events?

Yes, children require a ticket to access any event at Santiago Bernabéu Stadium. The specific prices and conditions for children's tickets vary per event.

Do adults supervising children receive free entry at Santiago Bernabéu Stadium?

No, adults who are accompanying minors to an event at Santiago Bernabéu Stadium must purchase their own ticket for entry.

Can Real Madrid Club Members or Season Ticket Holders use their cards for all events?

No, Real Madrid C.F. Club Member Cards do not grant access to concerts, events, or football matches. Season Tickets are only valid for Real Madrid C.F. football matches. For all other events and concerts at Santiago Bernabéu Stadium, a specific event ticket is required.

How much does a Santiago Bernabéu Stadium and Museum ticket cost?

Standard adult ticket prices for the Classic Tour of Santiago Bernabéu Stadium and Museum start at 35 EUR when purchased online, and 38 EUR when purchased at the ticket office. Other packages, such as the Classic Tour with RM Games (starting at 57 EUR online) or the Guided Tour (starting at 54 EUR online), are also available.

Are there student, senior, or group tickets for the Santiago Bernabéu Stadium and Museum?

Discounted student tickets, senior tickets, and group tickets are not officially specified or offered in the venue's pricing packages. Standard pricing applies to all visitors unless they qualify for a Madridista discount or hold a Real Madrid C.F. membership.

Is there a discount for child tickets at the Santiago Bernabéu Stadium and Museum?

Children between the ages of 0 and 4 can enter the Santiago Bernabéu Stadium and Museum for free, provided they are accompanied by an adult. Discounted rates for older children are not specified in the standard ticketing structure.

Can I save money by booking Santiago Bernabéu Stadium and Museum tickets online?

Yes, you save 3 EUR by purchasing your tickets online rather than at the ticket office. For example, the Classic Tour is 35 EUR online compared to 38 EUR at the box office, and the Guided Tour is 54 EUR online compared to 57 EUR at the box office.

Do Real Madrid members get free entry to the Santiago Bernabéu Stadium and Museum?

Yes, Real Madrid C.F. Members receive free admission. These tickets are non-transferable and must be collected at the ticket office located at Paseo de la Castellana 140 by presenting a valid membership card. Additionally, Madridista Premium or Junior cardholders can receive a 20% discount.

See tickets

Santiago Bernabéu Stadium and Museum opening hours in Madrid

Today’s schedule, weekend times, and closures

Find accurate opening hours, holiday changes, and best visiting times for Santiago Bernabéu Stadium and Museum in Madrid.

What are the general opening hours for Santiago Bernabéu Stadium?

The opening and closing times for Santiago Bernabéu Stadium vary significantly depending on the specific event, activity, or service taking place. Visitors should consult the details for their particular event.

What are the opening hours of Santiago Bernabéu Stadium and Museum?

Santiago Bernabéu Stadium and Museum is open from Monday to Saturday between 09:00 and 19:00, and on Sundays from 09:30 to 18:30.

Santiago Bernabéu Stadium and Museum weekend opening hours

On weekends, Santiago Bernabéu Stadium and Museum is open on Saturdays from 09:00 to 19:00 and on Sundays from 09:30 to 18:30.

What time does Santiago Bernabéu Stadium and Museum close?

Santiago Bernabéu Stadium and Museum closes at 19:00 from Monday to Saturday, and at 18:30 on Sundays.

Does Santiago Bernabéu Stadium and Museum have special opening hours or closures?

Yes, Santiago Bernabéu Stadium and Museum has scheduled schedule exceptions and closures on specific dates such as August 26, August 30, September 19, Christmas, and New Year's Day.

See opening hours

Accessibility at Santiago Bernabéu Stadium and Museum in Madrid

Wheelchair access, lifts, and support services

Find accessibility details for Santiago Bernabéu Stadium and Museum, including step-free access, facilities, and support options in Madrid.

Is accessible seating available for visitors with reduced mobility at Santiago Bernabéu Stadium?

Yes, Santiago Bernabéu Stadium provides access and seating options for people with reduced mobility. For specific information, visitors should contact the organizer of their event.

Do I need a special ticket for reduced mobility access at Santiago Bernabéu Stadium?

Yes, specific tickets are required for persons with reduced mobility at Santiago Bernabéu Stadium. You should contact the event organizer for details on purchasing these tickets.

Will stadium staff help me find the reduced mobility seating area?

Yes, stadium staff at Santiago Bernabéu Stadium will provide information at the gate regarding the location of your reduced mobility seating area.

Are lifts available for use at Santiago Bernabéu Stadium?

Yes, Santiago Bernabéu Stadium is equipped with lifts. However, their specific operation and availability may vary depending on the particular event.

Are assistance dogs permitted inside Santiago Bernabéu Stadium?

For information regarding access for assistance dogs at Santiago Bernabéu Stadium, visitors should contact the organizer of their specific event.

Is Santiago Bernabéu Stadium and Museum good for kids in Madrid?

Family-friendly questions and child visit tips

Find answers for families visiting Santiago Bernabéu Stadium and Museum, including child-friendly expectations and practical planning in Madrid.

What is the age requirement for minors attending events at Santiago Bernabéu Stadium?

For sporting events at Santiago Bernabéu Stadium, minors must be accompanied by a supervising adult. For other events and concerts, minors under 16 years of age specifically require a supervising adult.

Are babies permitted to attend events at Santiago Bernabéu Stadium?

Yes, babies are allowed into Santiago Bernabéu Stadium events, provided they have a valid ticket for entry.

Does Santiago Bernabéu Stadium offer baby changing facilities?

No, Santiago Bernabéu Stadium does not have dedicated baby changing facilities available for visitors.

Can I bring a baby stroller into Santiago Bernabéu Stadium?

Whether you can bring a baby stroller into Santiago Bernabéu Stadium depends on the access policy of each specific event. Visitors should check the event organizer's website for this information.

How to contact Santiago Bernabéu Stadium and Museum in Madrid

Support channels and response questions

Find contact-related answers for Santiago Bernabéu Stadium and Museum, including support routes for tickets, access, and visit planning in Madrid.

What should I do if I forget an item at the cloakroom after an event?

If you do not pick up an item from the cloakroom at Santiago Bernabéu Stadium, you should contact the stadium's customer service department for assistance.

How do I report a lost item at Santiago Bernabéu Stadium?

If you lose or misplace any of your possessions at Santiago Bernabéu Stadium, please contact the stadium's customer service department for assistance.

Can I submit a complaint at Santiago Bernabéu Stadium?

Yes, Santiago Bernabéu Stadium has a Customer Service department where visitors can request and submit consumer complaint forms.

What is the phone number for Santiago Bernabéu Stadium and Museum?

Specific phone number details for Santiago Bernabéu Stadium and Museum are not provided in the currently available contact records.

What is the email address for Santiago Bernabéu Stadium and Museum customer service?

Specific email addresses for Santiago Bernabéu Stadium and Museum customer service are not listed, though queries are handled across various departments.

How do I contact Santiago Bernabéu Stadium and Museum?

Contact information for Santiago Bernabéu Stadium and Museum is organized by department or specific type of query, including general inquiries, corporate events, Bernabéu tours, VIP hospitality, and the official store. A contact form is also available.

How to visit Santiago Bernabéu Stadium and Museum in Madrid

Step-by-step planning questions before you go

Get visit-planning answers for Santiago Bernabéu Stadium and Museum, including timing, preparation, and day-of expectations in Madrid.

How can I find public transport information for Santiago Bernabéu Stadium?

Detailed information regarding public transport options to reach Santiago Bernabéu Stadium is available on the 'plan your visit' page of the official website.

How can I locate my seat once inside Santiago Bernabéu Stadium?

To find your seat at Santiago Bernabéu Stadium, you can show your ticket to the seating staff, who will provide guidance.

How much time should I allow for security checks at Santiago Bernabéu Stadium?

It is recommended that visitors arrive with ample time before the gates open to allow for security checkpoints at Santiago Bernabéu Stadium.

Is re-entry allowed after leaving Santiago Bernabéu Stadium during an event?

The policy on leaving and re-entering Santiago Bernabéu Stadium during an event depends on the specific organizer. Visitors should check the event organizer's website for their re-entry rules.

Can you arrive by bike to Santiago Bernabéu Stadium and Museum?

You can arrive by bicycle using nearby BiciMAD stations located at Paseo de la Habana, Paseo de la Castellana, Avenida del General Perón, and Calle Doctor Fleming.

How to get to Santiago Bernabéu Stadium and Museum by public transport?

You can arrive by metro using Line 10 to Santiago Bernabéu Station. You can also take the Cercanías Renfe train to Nuevos Ministerios Station using lines C-1, C-2, C-3, C-4, C-7, C-8, C-8a, and C-10. Several EMT bus lines also stop near the stadium, including lines 14, 27, 40, 43, 120, 126, 147, and 150 at stops such as Paseo de la Castellana and Plaza de Lima.

Is parking available at Santiago Bernabéu Stadium and Museum?

Stadium parking at Santiago Bernabéu Stadium and Museum is currently listed as coming soon.

See how to visit